Get in Touch With Us
Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to share feedback on our coverage of Australian online pokies and real-money casino sites — this page explains the best way to reach us and what to expect when you do.
How to Contact Our Team
Email is the most direct and reliable way to get through to us. Every message is read by a real person, and we aim to respond within two working days. You can reach us at [email protected].
To help us get back to you faster, a short description of your enquiry in the subject line goes a long way. It helps us route your message to the right person straight away — particularly useful if you are writing about a specific casino, a bonus term, or a payment method query.
What We Can Help With
We hear from a wide range of readers. Here are the most common reasons people contact us:
- Questions about our reviews — If something in our casino assessments is unclear, or you want to know more about how we evaluated a particular site, just ask. We are happy to explain our reasoning.
- Corrections and factual updates — Our editorial team works hard to keep information accurate, but bonus terms, withdrawal limits and licence details do change. If you spot something that looks out of date, we want to know about it.
- Content suggestions — Is there a topic, casino or feature you think we should be covering? Reader input genuinely shapes the direction of our content, and we take all suggestions seriously.
- Partnership and commercial enquiries — If you represent a brand or organisation and want to explore working with us, please introduce yourself and outline what you have in mind. We will review it and respond through the appropriate channel.
- Responsible gambling concerns — If you or someone you know is experiencing difficulties related to online gambling, please mention this in your message. We will direct you to appropriate support services in Australia, including the national helpline Gambling Help Online (1800 858 858).
- General site feedback — Something not loading correctly? Navigation confusing on mobile? Any feedback about the site itself is useful and appreciated.
What Happens After You Write to Us
When your message arrives, it goes directly to a member of our editorial team — not an automated filter. We do not send template replies as a substitute for a genuine response. You will hear back from someone who has actually read what you wrote.
Our standard response window is two working days. During particularly busy periods, it may stretch a little longer, and we appreciate your patience when it does. We follow up on every message.
About the Team Behind This Site
Online Casinos Australia is an independent comparison site built for Australian adults researching real-money casino options. Our reviews cover offshore casino operators that accept Australian players, assessing each one on the factors that matter most: game range, bonus terms, payment options including PayID, licensing, mobile performance and customer support.
Our editorial team, led by Rowan Farrell, applies the same assessment criteria across every casino we review. Commission arrangements with operators do not influence editorial rankings — a position we are transparent about across the site. If you want to understand how we score and rank casinos, our guide to the best non-GamStop casinos sets out our methodology in more detail.
A Note on Accuracy and Editorial Standards
We take the accuracy of our content seriously. Casino bonus terms, deposit limits, withdrawal conditions and payment options can change without notice, and we review our pages regularly to reflect those changes. If anything you read on this site does not match your experience with a listed operator, please let us know — it helps us maintain standards that readers can rely on.
We also welcome any feedback about how we present information. Our goal is to give Australian players clear, honest and genuinely useful comparisons, not to push them toward any particular operator. If we are falling short of that in any area, we want to hear about it.
Thank you for visiting. We look forward to hearing from you.